Setting mission and priorities

Katelan Consulting was asked to support a business unit to address the development of their Mission statement and the processes and priorities needed to achieve the mission.

A 1.5 day Process Quality Management workshop was facilitated with the management team in which  they  were helped to articulate the Mission and Objectives for the business and the sub goals (critical success factors) which were necessary and sufficient to achieve the mission.  The team were then helped to itemise their key processes so that the priorities, improvement actions and  process owners were clearly identified.

The workshop resulted in a clear focus for the business unit and a highly motivated team.